Billing and refund policy

Credits are prepaid usage and are not refundable, used or unused. Buy the pack that fits: credits never expire, so nothing you buy is ever lost or rushed.

You pay only for calls that return data. A call that fails - every upstream source down, an invalid parameter, an outage on our side - costs 0 credits, and a fallback attempt after a native source blocks is at our cost, not yours.

A double charge, a wrong amount, or credits that did not arrive after a payment: email support@socialsearchapi.com from the address on your account and we make it right by correcting the credit balance. We find everything else from that address. Never email the key itself: it's a password, and we will never ask for it.

Payments are handled by Paddle.com Market Limited, the merchant of record for your purchase, on behalf of Automation Craft, Karnataka, India, GSTIN 29ETFPM5577J1ZW. Your invoice comes from Paddle and the charge appears as PADDLE.NET on your statement. If Paddle processes a refund or a chargeback on a purchase, the credits that purchase loaded are removed from the account. Nothing in this policy limits any refund rights you have under applicable consumer law.